A: No oiling is required for Acorn ceiling fans as the motor comes with maintenance-free double sealed ball bearing which keeps it lubricated at all times, for long-life and quiet operation.  That is the reason why Acorn’s motor comes with life-time warranty.

A: The ceiling fans motor covered with life-time warranty.  However, you will need to pay for the service charge after the limited warranty period ended.

* Service Charge: First Fan @ $50.00

* Service Charge: Subsequent Fan @ $15.00 per fan

Once you agreed on the transportation and service charges, we will send our Technician down to your site to troubleshoot and check on the motor.  If the motor found to be defective, then a new motor will be replaced.

A: No.  Because each remote control paired with a receiver was biunique.

A: Call our customer service hotline 6445 6144 and make a faulty report by quoting the following information:

* Warranty Card Number

* Products details such as model number, size, colors etc.

* Date of purchase

* Purchase from which dealer’s shop

Our customer service coordinator will arrange an appointment with you for sending our technician to service the breakdown ceiling fans and replaced any faulty parts.  No cost will be charge within the limited warranty coverage period.

A:  No.  Within the limited warranty period, the coverage is applied to the entire ceiling fan.  Thus, the replaced parts will be covered and followed the limited warranty period.

A: The 1 year limited warranty coverage will based on the date of purchase as stated in the invoice.  Example you purchased a fan on 01/06/2017, the limited warranty start on 01/06/2017 and ended on 01/06/2018.

If you do online warranty registration, you will enjoy additional 1 year limited warranty.  Which mean your limited warranty start on 01/06/2017 and ended on 01/06/2019.

A: You are covered with additional 1 year limited warranty if you registered your warranty online within 30 days from the date of purchase.  You must have the following information with you when doing online warranty registration:

* Your name, contact number, email address and site address which the fan installed

* Warranty card number

* Serial number (new requirement)

* Invoice

* Ceiling fans details such as model number, size, colors and lightkit type (if any).

* Clear image of the invoice and warranty card* (new requirement)

Any improper information and blur image will be rejected by the system.  You will received an acknowledgement email from Acorn if your online warranty registration is successfully processed. Please keep the email for future reference if needed.

A: Yes.  Warranty card along with any proof of purchase are required to be presented to our Technician when requesting for warranty servicing within the warranty coverage period.

A: Cash, Paynow or cheque payment is acceptable.

* Cash payment: please prepare an adequate amount

* Paynow: UEN – 53250120M

* Cheque payment:  cheque payable to “Acorn Technical Centre”

A: You need to choose the right size fan for your room to get optimum air circulation. And, consider the following circumstances before making your selection:

In order to allow sufficient space for the fan to draw air through the fan blades and circulate air efficiently, it is recommended to have a distance from 10 inches or more between fan blades and the ceiling.
Fan blades should have at least 18 inches away from the closest walls.

For your safety, ceiling fans should be installed approximately 7 feet / 2.1 meter above the floor.